fh777 Privacy
Policy & Data Rights

This Privacy Policy ("Policy") is issued by fh777 ("fh777", "we", "us", "our") and applies to all personal data collected from users ("you", "Player", "User") of the fh777 website, platform, mobile interface, and all related services (collectively, the "Platform").

fh777 is committed to protecting the privacy and personal data of all players, including those based across Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, or elsewhere. We understand that our Pakistani players value discretion, and we have designed our data practices to reflect that.

This Policy describes the types of personal data fh777 collects, the purposes for which that data is used, the circumstances under which it may be shared, how it is secured, and the rights available to you in relation to your data. This Policy is to be read alongside the fh777 Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with fh777.

fh777 operates under an international gaming license, and our data handling practices are designed to comply with applicable data protection standards and the obligations imposed by our licensing authority, including those relating to Know Your Customer ("KYC") verification and anti-money laundering ("AML") compliance.

fh777 collects the following categories of personal data from players:

fh777 does not collect sensitive personal data (such as biometric data, health data, or religious beliefs) unless specifically required by our licensing obligations and with your explicit consent.

fh777 collects personal data through the following channels:

• Direct registration: When you create a fh777 account, you voluntarily provide identity, contact, and financial details required to open and verify your account.
• Account activity: As you use the fh777 platform — placing bets, playing casino games, making deposits or withdrawals, or contacting support — data is generated automatically as a record of your activity.
• KYC document submissions: When fh777 requests identity verification, you submit scanned documents directly through the Platform's secure document upload facility.
• Automated technical collection: fh777's platform infrastructure automatically collects technical and usage data (IP addresses, device identifiers, session logs) as a standard function of any web-based service.
• Cookies and tracking technologies: fh777 uses first-party cookies and similar technologies to maintain session state, prevent fraud, and improve user experience. See Section 8 for full details.
• Third-party payment processors: When you deposit or withdraw via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or a cryptocurrency network, limited transaction confirmation data is received from those processors to verify and reconcile your transaction.

fh777 processes your personal data for the following specific purposes:

• Account administration: Creating, maintaining, and managing your fh777 player account, including processing login sessions and account settings changes.
• Identity and age verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 21 years to use the fh777 Platform.
• Transaction processing: Facilitating your deposits and withdrawals via your chosen payment method, whether JazzCash, EasyPaisa, bank transfer, Bitcoin, or USDT TRC20.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, money laundering, and other illegal conduct on or through the fh777 Platform.
• Regulatory and licensing compliance: Meeting our obligations under our international gaming license, including KYC and AML requirements, which may involve sharing certain data with our licensing authority.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling behaviour and enabling fh777 responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Platform improvement: Analysing aggregated usage data (in anonymised form where possible) to improve the fh777 platform, fix technical issues, and develop new features.
• Marketing communications: Sending you promotional offers, bonus alerts, and fh777 news — but only where you have opted in to receive such communications and have not subsequently opted out.

fh777 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing that is required to perform our contract with you — that is, to provide the fh777 gaming and betting services you have registered to use, including account management, transaction processing, and support.
• Legal obligation: Processing required for fh777 to comply with applicable laws and licensing obligations, including KYC identity verification, AML transaction monitoring, and regulatory reporting to our licensing authority.
• Legitimate interests: Processing that serves fh777's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — provided those interests do not override your fundamental data rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, where you have opted in to receive fh777 marketing communications or agreed to optional data uses beyond those required to deliver the service.

Where fh777 relies on your consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

fh777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is shared only in the following limited and controlled circumstances:

• Payment processors: Data necessary to process your deposit or withdrawal (e.g., account number, transaction amount) is shared with the relevant payment service provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or a blockchain network — solely to execute and confirm the transaction.
• KYC and identity verification providers: fh777 may use accredited third-party KYC verification services to assist in verifying your identity and age. These providers process your submitted documents under strict confidentiality obligations and solely for verification purposes.
• Regulatory and licensing authorities: fh777 is required to share certain player data (including identity records, transaction data, and suspicious activity reports) with our international gaming licensing authority and with relevant financial intelligence authorities, as required by law and our license conditions.
• Fraud prevention services: fh777 may share limited technical data (such as IP addresses or device fingerprints) with recognised fraud prevention and AML screening databases to protect the Platform and its players.
• Technology and platform service providers: Third-party vendors that support the operation of the fh777 platform — such as cloud hosting providers, live casino game studios, and customer support software providers — may access your data in the course of providing their services to fh777. All such vendors are contractually bound to process your data solely on fh777's instructions and to maintain appropriate security standards.
• Legal process and law enforcement: fh777 may disclose personal data to law enforcement, government authorities, or courts where required to do so by a valid legal process, court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

In all cases, fh777 limits data shared with third parties to the minimum necessary for the stated purpose and requires all third-party recipients to maintain confidentiality and data security standards consistent with this Policy.

fh777 is proud to be one of Pakistan's most crypto-friendly betting platforms, supporting Bitcoin (BTC) and USDT TRC20 deposits and withdrawals. Many Pakistani players prefer crypto precisely because it adds an additional layer of financial privacy by removing the need to link a personal bank account to their gaming activity.

It is important to understand, however, that choosing to deposit via Bitcoin or USDT TRC20 at fh777 does not exempt you from KYC verification obligations. Under our international gaming license, all players — regardless of payment method — are required to verify their identity before withdrawals above certain thresholds are processed or where fh777 has a regulatory obligation to verify the account.

Your crypto wallet addresses and transaction hashes are stored securely within fh777's encrypted database systems and are treated as financial data subject to the full protections described in this Policy. fh777 does not use your blockchain transaction data for any purpose other than transaction reconciliation, fraud prevention, and regulatory compliance.

fh777 uses cookies and similar tracking technologies on the Platform to deliver core functionality, improve user experience, and support security operations. The following categories of cookies are used:

• Strictly necessary cookies: These are essential to the operation of the fh777 Platform. They maintain your login session, manage security tokens, and enable core functions such as the cashier and game loading. These cookies cannot be disabled without breaking Platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last visited game section — so that the Platform feels familiar and personalised each time you return.
• Analytics cookies: fh777 uses first-party analytics data to understand how players use the Platform in aggregate — which pages are most visited, where players encounter difficulty, and how the Platform performs technically. This data is used in anonymised or pseudonymised form to guide platform improvements.
• Security cookies: fh777 uses security cookies to detect and prevent automated attacks, credential stuffing, and suspicious login behaviour. These cookies are a key component of fh777's fraud prevention infrastructure.

fh777 does not use third-party advertising cookies or tracking pixels. No data collected via fh777 cookies is shared with advertising networks or used for targeted advertising on third-party platforms.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the fh777 Platform, particularly session management and game loading.

fh777 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by our legal, regulatory, and licensing obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your fh777 account being open and active.
• Post-closure account records: Following account closure — whether initiated by you or by fh777 — identity, transaction, and KYC records are retained for a minimum of five (5) years to comply with AML record-keeping obligations under our international gaming license.
• Support and communication records: Retained for three (3) years following the closure of the relevant support interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as you hold a fh777 account, and for two (2) years following account closure, as evidence of consent or opt-out.
• Technical and security logs: Retained for twelve (12) months from the date of generation, unless a longer retention period is required in connection with a specific fraud investigation or legal proceeding.

Where personal data is no longer required for any legitimate purpose, fh777 will securely delete or anonymise it in accordance with our internal data disposal procedures.

fh777 takes the security of your personal and financial data very seriously and implements a range of technical and organisational security measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the fh777 Platform is encrypted using TLS (Transport Layer Security) protocols, ensuring that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Encryption at rest: Sensitive personal data and financial records stored within fh777's database systems are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within fh777's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific role, and all access is logged and auditable.
• Two-factor authentication: fh777 supports and encourages the use of two-factor authentication (2FA) on all player accounts to add an additional layer of protection against unauthorised account access.
• Regular security assessments: fh777's platform infrastructure undergoes regular internal security reviews and periodic independent security assessments to identify and remediate potential vulnerabilities.
• Incident response: fh777 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your personal data, fh777 will notify affected players and relevant authorities in accordance with applicable notification obligations.

Whilst fh777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account password and for ensuring your device is adequately secured.

As a fh777 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact fh777 support via live chat or by emailing [email protected] from the email address registered to your account:

• Right of access: You have the right to request a copy of the personal data fh777 holds about you, together with information about how it is being processed.
• Right to rectification: If any personal data fh777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields, you may update your information directly within your fh777 account settings.
• Right to erasure: In certain circumstances, you may request that fh777 delete your personal data. This right is subject to fh777's legal and regulatory obligations — in particular, we cannot delete identity, transaction, and KYC records that we are required to retain under our AML and gaming license obligations.
• Right to restrict processing: You may request that fh777 temporarily restrict the processing of your data — for example, whilst a dispute about the accuracy of the data is being resolved.
• Right to data portability: You may request that fh777 provide your personal data in a structured, commonly used, machine-readable format to enable transfer to another service provider, where technically feasible.
• Right to object: You have the right to object to fh777 processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to fh777's assessment of the competing considerations.
• Right to withdraw consent: Where fh777 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

fh777 will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case fh777 will notify you of the extension and the reasons for it.

The fh777 Platform is strictly intended for use by individuals aged 21 years and above. fh777 does not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the fh777 account registration process, and additional KYC documentation may be requested to confirm age at any point during the account lifecycle.

If you are the parent or guardian of a minor and believe that your child has accessed or registered on the fh777 Platform, please contact us immediately at [email protected] so that we can take prompt action. fh777 takes underage gambling prevention very seriously and cooperates fully with responsible gaming organisations and parental control tool providers.

The fh777 Platform may integrate certain third-party services — including live casino game studios, payment gateway interfaces, and customer support tools — that operate under their own terms and privacy policies. fh777 carefully vets all third-party service providers for data security compliance before integration, and all providers are bound by contractual data processing agreements that restrict their use of player data to the scope required to deliver the relevant service.

fh777 is not responsible for the privacy practices of external websites that may be linked to from the Platform in informational contexts (such as our responsible gaming resource page). Players are encouraged to review the privacy policies of any external service they access independently of fh777.

fh777 does not integrate social media login, social sharing buttons, or third-party advertising networks into the Platform. This deliberate design choice means that no social media companies or ad networks collect data about your fh777 activity through Platform-embedded trackers.

fh777 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will publish the revised version on this page with an updated "Last Updated" date and, where the changes are significant, we will notify registered players via the email address associated with their fh777 account or via a prominent notice displayed on the Platform at login.

Your continued use of the fh777 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the Platform and may request account closure in accordance with Section 9.3 of the fh777 Terms & Conditions.

fh777 recommends that all players review this Privacy Policy periodically — particularly before making a deposit or submitting any personal data — to remain informed about how your data is being handled.

If you have any questions, concerns, or complaints regarding this Privacy Policy or fh777's handling of your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly within the fh777 Platform — the fastest way to reach our support team for any privacy-related query.
• Email: [email protected] — for formal data rights requests or privacy complaints, please include "Privacy Request" in the subject line. Responses are typically provided within 24 hours for general queries, and within 30 calendar days for formal data rights requests.

fh777 takes all privacy complaints seriously and will investigate and respond to all complaints in good faith. If you are not satisfied with fh777's response to your complaint, you may escalate the matter to the relevant data protection authority or the dispute resolution body designated under fh777's international gaming license.

fh777 serves players across Pakistan — from Karachi and Lahore to Islamabad, Peshawar, Quetta, and beyond. Our support team is trained to handle privacy queries in English and is available around the clock, every day of the year.